Frequently asked questions
Everything you need to arrive at ease.
From choosing your first massage to planning your arrival, here are a few helpful details before your time at Thanks Spa.
Still have a question? Email us →01 · Plan your arrival
Before your visit
What are your opening hours?
Thanks Spa is open Monday–Sunday, 10:00 AM–10:00 PM. Visit our Contact page for directions and the holiday-hours link.
How much does a massage cost?
Core massage sessions at Thanks Spa cost $50–$120 in US dollars, depending on the service and session length. Optional enhancements are priced separately. See the full massage service and price menu.
Do you accept walk-ins?
Yes. Walk-ins are welcome, but we recommend booking online or emailing us ahead so you can spend less time waiting.
How early should I arrive?
Please arrive about 10 minutes before your appointment.
Where are you located, and where can I park?
Thanks Spa is at 1728 E Kensington Rd, Mount Prospect, IL 60056. Parking is available directly in front of the spa. See the Contact page for directions and daily hours.
Which service should I choose for my first massage?
Swedish Massage is a welcoming place to start, with flowing strokes and gentle to moderate pressure. Compare session lengths and prices on our Services page.
Can I request a specific massage therapist?
Yes. If a therapist was a particularly good fit during a previous visit, you can request them when booking your next appointment.
Do you offer couples massage?
Yes. We are happy to offer couples massage.
02 · Your comfort
During your massage
What should I wear?
Wear whatever feels comfortable. Loose clothing is a good choice; services that use oil or hot stones may require you to undress to your comfort level.
How do you handle draping and privacy?
Your massage takes place in a private room, and towels are provided to support your coverage, privacy and comfort throughout the experience.
Can I adjust the pressure at any time?
Yes. You can ask for a pressure adjustment at any time. If you are comfortable completing a service questionnaire before your massage, it can also help you share your preferences in advance.
Can I ask for extra attention on a specific area?
Yes. If an area has been especially uncomfortable, please tell us before your massage begins or note it on your service questionnaire.
Should I mention pregnancy, recent surgery or a health condition?
Yes. Please let us know in advance if you are pregnant, have recently had surgery or have a health condition that could affect your massage. This information helps us discuss your comfort and service needs; it is not a substitute for medical advice.
03 · Appointments
Booking & payment
How do I book an appointment?
We recommend booking online so you can choose the service and time that work best for you. Book your appointment through Fresha using the option below. If you need help arranging your visit, please email us.
Which payment methods do you accept?
We accept cash, credit cards and gift cards.
Is prepayment required?
Yes. Payment is required before your service is provided.
Is gratuity included?
No. Gratuity is not included and is entirely at your discretion.
How do I change or cancel an appointment?
Appointments made through Fresha are handled under Fresha’s platform policies. If you booked by phone, please email us to make a change or cancellation.
What happens if I am late or miss my appointment?
Appointments made through Fresha are subject to Fresha’s platform policies. If you booked by phone and do not arrive, it may affect your ability to make a future appointment.
04 · Thoughtful giving
Gift cards
Where can I purchase a physical gift card?
Please ask a member of our team at the front desk for help purchasing a physical gift card.
Do physical gift cards expire?
Physical gift cards do not expire.
A little more clarity
Still deciding what feels right?
Email us with a question, or book your appointment online through Fresha.